Studio Skye is a trading name of Solafirma Limited (registered in Scotland, company number SC410569). This policy explains how we handle personal information in connection with the Studio Skye website and enquiries.
Updated: 27 October 2026
Information we collect
When you contact us, we may receive your name, email address, Second Life avatar name and the information you include in your message. We use this information to respond to your enquiry and provide customer support.
Our website hosting provider may process technical information, such as IP addresses and browser requests, to deliver the website and maintain its security and reliability.
How we use information
We use information where necessary to respond to enquiries, provide requested support, operate and secure the website, and meet applicable legal obligations. Depending on the circumstances, our lawful basis may be legitimate interests, performance of a contract, legal obligation or consent.
We do not use contact enquiries to sign you up for marketing emails without an appropriate lawful basis.
Third-party websites and content
Our website links to services including Second Life Marketplace and Flickr. Purchases made through Second Life Marketplace are handled by that service, under its own terms and privacy practices.
Some pages may embed YouTube videos. Loading or playing embedded content can result in information being shared with YouTube or Google, and cookies or similar technologies may be used. Please review the relevant provider's privacy information.
Cookies and website analytics
Cookies or similar technologies may be used by embedded third-party content. Any optional analytics or additional cookie-based features should be disclosed here if introduced. Where consent is legally required for non-essential cookies or similar technologies, we will seek it before using them.
Sharing and retention
We may share information with service providers where needed to operate the website or respond to enquiries. We do not sell personal information.
We keep enquiry information only for as long as reasonably necessary for support, record-keeping or legal requirements, then delete it when no longer needed.
Your privacy rights
Under applicable UK data protection law, you may have rights to access, correct or erase your personal information, restrict or object to certain processing, and complain to the UK Information Commissioner's Office (ICO). Some rights are subject to exceptions.
For privacy enquiries or requests, contact studio@studio-skye.com. You can also find guidance at ico.org.uk.
Changes to this policy
We may update this policy when the website or our practices change. The latest version will be published on this page.
Product information and support
For product redelivery, upgrades and help, visit Support. For water-system instructions, see Skye PBR Water Help & Tips.